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Tracking the customer raised issues and resolving with in SLAs in support projects, these things are called Incident Management. Many of the clients and companies use tools like IBM Remedy and HP Quality centre for this purpose. Our idea is to provide people with cognizance to the ticket tracking tools like these. Here you can find the details regarding these tools.

 

 

 

   Incident Management Tools:

     BMC Remedy Tool
     HP Quality Center Download